Student Account Specialist

Old Dominion University is hiring a Student Account Specialist. This role manages Title IV and Federal Perkins Loan transactions, ensures monthly reconciliation, processes university billing and collections, and handles refunds and adjustments while complying with university, federal, and state regulations.

• Process Title IV and Federal Perkins Loan transactions with due diligence and monthly reconciliations.
• Perform all university billing tasks and actively follow up on receivables.
• Process refunds and adjustments promptly, ensuring compliance with relevant guidelines.
• Requires working knowledge of bookkeeping, accounting, accounts receivable, and financial recordkeeping principles.
• Proficiency in word-processing, spreadsheets, email, and financial or student information systems; experience with Banner software preferred.
• Strong interpersonal and customer service skills to communicate account information clearly to students, parents, and university departments.
• Experience auditing records for accuracy and handling high-volume financial transactions.
• Some accounts receivable experience including billing, collections, and Federal Perkins Loan program knowledge required.
• High school diploma or equivalent with bookkeeping and accounting training recommended.
• Salary is commensurate with education and experience; position requires a criminal background check.