Service Coordinator

Overview

Liberty Military Housing – Own your passion for service!

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with theUS military, we are committed to delivering safe,high-quality homes and exceptional service to thefamilies ofmen and women who serve our country.

We’reseeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. Ifyou’reready to grow your career and become an employee owner, explore our currentopportunitiestoday.

• Platinum-Level Medical, Dental & Vision Coverage
  with affordable premiums
• Employee Stock Ownership Plan (ESOP)become an employee ownerwith retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement
  up to $5,250 per year
• Generous Paid Time Off
  , including vacation, sick time, and 11 paid holidays
• Wellness Benefits
  ,including free gym access andadditionalwellness programs
• Annual Boot Allowance
• Maintenance Bonus Incentives,including on callbonuses and quarterly bonuses up to $1,500
• Career Growth Opportunities,Unlock your potential with immersive,hands-on training designed to elevate your skills, help you advance, and build a rewardinglong-term career with a company that truly invests in your future
• Life and AD&D Insurance

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
• Assist with the ordering and scheduling of vendor services.
• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Provide residents with any charges related to move out/final inspection results.
• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
• Generate work orders for make readies and other maintenance service requests.
• Assist with the closing of work orders/tickets once work is completed.
• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
• Resident follow-ups after services are rendered/completed.
• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Operate a company or personal vehicle to travel to various locations for work purposes.

• 1-2 years’ experience in residential property management or customer service role preferred.
• Pr…