Residence Hall Director

Position: RESIDENCE HALL DIRECTOR
Posting Details

Posting Details

Job Title
RESIDENCE HALL DIRECTOR

Department
STUDENT HOUSING

Position Number
GP262A-00

Location
Norfolk, VA

Job Summary
The Residence Hall Director (RHD) is responsible for the overall management of a residential complex ranging from 400 to 950 residential students. Working with a diverse student population, the Residence Hall Director promotes student success through engagement and academic support. Residence Hall Directors coordinate the administrative functions of their assigned residence hall community, including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability.

Residence Hall Directors participate in an on-call rotation with other housing personnel to ensure 24-hour coverage of University Housing, including holidays and school closures, planned & unplanned. The position is designated "essential personnel" for emergency closings.

Duties and Responsibilities:

Residential Curriculum & Community Development
Encourage inclusive environments through staff and student coaching and intentional learning opportunities to expand resident knowledge of issues related to diversity, equity, and inclusion
Monitor and track Resident Assistants' one-on-one resident conversations, living agreements, and community experiences
Collaborate with faculty and staff stakeholders to implement engagement and learning opportunities (may relate to Living-Learning Communities)
Assist in the coordination and advising of neighborhood council in establishing effective and regular peer led programs
Meet with students with early alert grade concerns to connect with appropriate academic support services
Participate in departmental and divisional retention outreach initiatives

Staff Supervision & Development:

Select, train, supervise, and evaluate a staff consisting of 1 Graduate Assistant Hall Director, 11 - 20 Resident Assistants, and 2-18 Desk Receptionists
Conduct weekly one-on-one meetings with Graduate Assistant Hall Director and Resident Assistants
Facilitate weekly staff meetings with Resident Assistants to provide timely updates and on-going staff development
Participate in all student staff training sessions including but not limited to:
August training, January training, and in-services

Administration:

Maintain accurate and up-to-date budgetary records for hall budget, including supporting documentation
Purchase supplies for Resident Assistant and Neighborhood Council events and initiatives
Complete monthly small purchase card reconciliation report
Assist with the management of front desk operations including keys, mail, and packages
Mediate roommate concerns, facilitate room changes, and manage residence hall occupancy
Adhere to higher education policies and procedures, Family Education Rights and Privacy Act (FERPA) guidelines, and student development practices
Verify and approve Desk Receptionists' bi-weekly web time entry and Sub It Up  hours
Provide exemplary customer service to internal and external constituents including but not limited to timely response to student concerns, e-mail, and voicemails
Track and maintain Resident Assistant duty schedules
Track and maintain front desk schedules for 1-2 front desks per community
Promote student participation with the bi-annual EBI/Skyfactor assessment within residential community
Provide and promote regular feedback of staff training sessions (professional and para-professional), staff job performance, and department effectiveness

Student Accountability (Conduct):

Review incident reports in Maxient for potential policy violations and assign charges
Schedule and facilitate Student Accountability Meetings (SAMs)
Assign pathway projects (educational sanctions) to students and conduct follow-up with students upon completion
Maintain open communication with the Office of Student Accountability and Academic Integrity

Committee Responsibilities:

Serve on a standing Housing & Residence Life committee (Recruitment & Selection, Training, Professional Development, Recognition, Student Leadership, etc.)
Opportunity to chair or serve on additional committees including:
Search Committees, Division/University committees etc.

Crisis Response:

Meet with students in crisis and refer to appropriate campus support services
Serve in on-call rotation for the on-campus population of approximately 5,000 students and provide support for students outside of normal business hours
Act as essential university personnel in the event of campus emergencies

Facilities Management:

Maintain daily contact with maintenance and housekeeping staff
Report damages by submitting work orders and follow-up with maintenance and housekeeping service requests
Maintain inventory of furniture and equipment within the complex
Complete building walkthroughs of the complex to promote health, safety, and security
Conduct Health and Safety inspections of student spaces
Conduct two scheduled Fire-Drills per semester
Attend bi-weekly facilities meetings with maintenance and…