Residence Hall Director

Job Title

RESIDENCE HALL DIRECTOR

STUDENT HOUSING

Norfolk, VA

The Residence Hall Director (RHD) is responsible for the overall management of a residential complex ranging from 400 to 950 residential students. Working with a diverse student population, the Residence Hall Director promotes student success through engagement and academic support. Residence Hall Directors coordinate the administrative functions of their assigned residence hall community, including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability.

Residence Hall Directors participate in an on‑call rotation with other housing personnel to ensure 24-hour coverage of University Housing, including holidays and school closures, planned & unplanned. The position is designated “essential personnel” for emergency closings.

• Residential Curriculum & Community Development:
  Encourage inclusive environments through staff and student coaching and intentional learning opportunities to expand resident knowledge of issues related to diversity, equity, and inclusion.
• Monitor and track Resident Assistants' one‑on‑one resident conversations, living agreements, and community experiences.
• Collaborate with faculty and staff stakeholders to implement engagement and learning opportunities (may relate to Living‑Learning Communities).
• Assist in the coordination and advising of neighborhood council in establishing effective and regular peer‑led programs.
• Meet with students with early alert grade concerns to connect with appropriate academic support services.
• Participate in departmental and divisional retention outreach initiatives.

• Select, train, supervise, and evaluate a staff consisting of 1 Graduate Assistant Hall Director, 11–20 Resident Assistants, and 2–18 Desk Receptionists.
• Conduct weekly one‑on‑one meetings with Graduate Assistant Hall Director and Resident Assistants.
• Facilitate weekly staff meetings with Resident Assistants to provide timely updates and ongoing staff development.
• Participate in all student staff training sessions including but not limited to:
  August training, January training, and in‑services.

• Maintain accurate and up‑to‑date budgetary records for hall budget, including supporting documentation.
• Purchase supplies for Resident Assistant and Neighborhood Council events and initiatives.
• Complete monthly small purchase card reconciliation report.
• Assist with the management of front desk operations including keys, mail, and packages.
• Mediate roommate concerns, facilitate room changes, and manage residence hall occupancy.
• Adhere to higher education policies and procedures, Family Education Rights and Privacy Act (FERPA) guidelines, and student development practices.
• Verify and approve Desk Receptionists' bi‑weekly web time entry and Sub It Up  hours.
• Provide exemplary customer service to internal and external constituents including but not limited to timely response to student concerns, e‑mail, and voicemails.
• Track and maintain Resident Assistant duty schedules.
• Track and maintain front desk schedules for 1–2 front desks per community.
• Promote student participation with the bi‑annual EBI/Skyfactor assessment within residential community.
• Provide and promote regular feedback of staff training sessions (professional and para‑professional), staff job performance, and department effectiveness.

• Review incident reports in Maxient for potential policy violations and assign charges.
• Schedule and facilitate Student Accountability Meetings (SAMs).
• Assign pathway projects (educational sanctions) to students and conduct follow‑up with students upon completion.
• Maintain open communication with the Office of Student Accountability and Academic Integrity.

• Serve on a standing Housing & Residence Life committee (Recruitment & Selection, Training, Professional Development, Recognition, Student Leadership, etc.).
• Opportunity to chair or serve on additional committees including:
  Search Committees, Division/University committees, etc.

• Meet…