Office Manager

Office Manager

Position number: 01473A

Department: ENROLLMENT OPERATIONS

Location:

Norfolk, VA

Type:
Classified, Full Time

EEO Category:
Administrative Support (Clerical & Sales)

Salary range: $33,828 - $40,000

Open date: 06/08/2026 | Close date: 06/12/2026 | Job open to: ODU employees only

This position serves as a frontline operations role for Military Benefits and Certification Services and is responsible for delivering initial benefits guidance, triaging inquiries, and supporting day‑to‑day office workflows that help students access and use VA education benefits. The position also supports operational processes, maintains accurate information resources, and performs designated Chapter 31 support responsibilities in coordination with School Certifying Officials and office leadership.

• Working knowledge of client server systems (e.g. Banner, Kuali, and Enrollment Manager).
• Working knowledge of effective customer service techniques and student‑facing service delivery.
• Demonstrated excellent oral and written communication skills.
• Demonstrated interpersonal and organizational skills.
• Demonstrated problem resolution skills.
• Demonstrated ability to safeguard protected information and confidential records in a variety of formats.
• Demonstrated ability to prioritize and manage multiple operational and administrative tasks with a high degree of accuracy and strong attention to detail.
• Demonstrated ability to work with detailed and factual information from a variety of sources.
• Demonstrated ability to use PC‑based software such as Microsoft Office products to manipulate data and create a variety of documents, reports, and presentations.
• Demonstrated ability to follow established procedures and communicate accurate information related to VA education benefits and student support processes.

• Considerable experience in an operations, administrative, student services, or customer service role.
• Considerable experience providing administrative, logistical, or program support in a higher education or related setting.
• Considerable experience handling detailed processes, reviewing records, or coordinating services with multiple stakeholders.

• Working knowledge of university programs, policies, and procedures to assist students in navigating and persisting through the academic process.
• Working knowledge of military and veteran culture, specifically as it pertains to understanding and effectively utilizing VA education benefits in higher education.
• Working knowledge of the administrative and operational processes associated with military and veterans educational service offices.
• Working knowledge of Chapter 31 or similar student support coordination processes.
• Considerable knowledge of the admission process, academic programs, and coursework offered at the university.
• Demonstrated ability to work collaboratively with personnel across a variety of departments.

Employment is on-site.

Final candidate is required to complete a criminal history check.

Reasonable accommodation can be requested through the Division of Talent Management and Culture at .

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.

Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.