Assistant Property Manager - Norfolk Pointe

Responsibilities

As a Liberty Military Housing Assistant Property Manager, you will maintain and manage the day-to-day bookkeeping operations. You will assist with the supervision of on‑site personnel and require effective customer service skills, the ability to work efficiently and effectively, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

• Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
• Assisting the District Manager with the community budget and achievement of operational and financial goals.
• Assisting with various duties, including training, coaching and supervision of office staff.
• Collection of outstanding rents, prepares and sends delinquency and balance‑due letters to residents.
• Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write‑off packages.
• Providing constant vendor/contractor communications concerning billing and invoicing.
• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assisting and mentoring Customer Service Representatives and other office staff with duties and resident relations.
• Performing other general office duties, i.e. phones, filing, special projects and assignments, as needed.
• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company‑related systems).
• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
• Participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
• Participating and attending various department or regional meetings, seminars, or work‑related events.
• Operate a company or personal vehicle to travel to various locations for work purposes.

What You Need for Success:

• Position requires 2 or more years of residential property management or administrative/bookkeeping experience.
• Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (e.g. Yardi, Payscan).
• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
• Effective communication and interaction with management team, military partners, co‑workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
• Strong customer service and interpersonal skills.
• Ability to multi‑task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver’s license. Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off‑hours and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings and other work‑related activities.

What We Provide You

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401(k) Retirement Plan w/company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**
• Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
• Vacation and sick time are based on the employee’s hire date.

Pay Range: $23.00 - $26.50