Permitting Assistant

Job Summary

The City of Norfolk Department of Parks and Recreation is hiring a team of Permitting Assistants to serve as frontline customer service representatives, providing excellent service and information about the permit issuance process. This team assists the public with completing permit applications, conducts basic park maintenance, and supports Park Rangers and the Permitting Team in ensuring safe and successful events. Permitting Assistants educate visitors on permitting rules, maintain logs and documentation, and report violations or concerns to the Permitting Administrator or Park Rangers.

Departmental Starting Hourly Rate: $16.25

• Assist Permit Administrator with permit information and correspondence as needed.
• Examine permit applications for accuracy, verify and obtain information to complete applications, input information into a computerized system, and determine permit fees. Collect permit fees and reconcile daily cash reports. Issue approved permits.
• Answer telephone and email event permitting questions and assist with resolving issues related to permits.
• Route permitting documents to the appropriate staff.
• Perform related administrative duties, including receiving, stamping, recording, scanning documents into digital storage, and monitoring physical and digital storage.
• Support the Permitting Team by cleaning shelters, preparing facilities for reservations, and posting permits for scheduled events.
• Assist with monitoring permitted areas to ensure compliance with reservation schedules and facility use guidelines.
• Provide friendly, professional assistance to park visitors, answering questions and offering guidance on park amenities, programs, and services. Educate guests on park rules, regulations, and safety guidelines to promote voluntary compliance and positive visitor experiences. Serve as a visible, approachable presence in parks to support customer service and community engagement.
• Perform routine maintenance tasks such as litter removal, restocking supplies, cleaning restrooms or shelters, and reporting facility issues. Identify and report hazards, safety concerns, or maintenance needs to Park Rangers or Operations staff. Assist with monitoring park conditions, amenities, and equipment to ensure a safe and welcoming environment.
• Perform other duties as assigned.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Current First Aid and CPR/AED certifications preferred.

Work Location: Lakewood Athletics Office, 1612 Willow Wood Drive, Norfolk, VA 23509

Work Hours: Sunday through Saturday. Hours vary, flexible schedule required. This is a part-time position.