Operations Officer II

The Norfolk Police Department is committed to representing one of the most diverse cities in the region. Norfolk is home to over 244,000 residents including an array of social, economic, and ethnic groups. It is the Norfolk Police Department’s mission to recruit, attract, and maintain a diverse work agency that will represent our city, citizens, and the communities we serve.

Norfolk Police Department is excited to announce an opportunity to join our team as an Operations Officer II. We are seeking highly motivated candidates who are eager to contribute to our mission in providing services for the department and the citizens of Norfolk.

The City of Norfolk’s Police Department, Central Records Division is seeking applications for the position of Operations Officer II. The incumbent will perform a variety of tasks in support of law enforcement and criminal justice functions. Daily activities include data entry, information retrieval, and performing a wide variety of clerical support functions including filing, answering phones, and preparing reports in accordance with local, state, and federal regulations into the Records Management System (RMS).

If you are passionate about law enforcement and have a commitment to excellence in public service, we invite you to apply and become a vital part of our team.

*** The departmental hiring rate for this position is $47,262.29 annually***

• Perform various clerical duties that include maintaining and retrieving files.
• Answer and direct phone calls, and assist with resolving issues.
• Data entry and maintenance of various logs of information.
• Prepare various reports, maintaining databases, preparing correspondence and reports.
• Pick up and deliver documents, processing incoming mail, processing and completing paperwork.
• Drive a city vehicle to deliver and pick up documents. Walking from a vehicle to various buildings/offices to deliver and pick up documents.
• Lift and carry paper documents to and from various buildings/offices.
• As department assigned, conducts criminal and civil processes by fingerprinting subjects, takes mug shot photos, processing felony and sex offender registrations, operates the Automated Fingerprint Information System (AFIS).
• As department assigned, respond to record requests and perform record requests for officers.
• As department assigned, process  for officers and civilian employees.
• As department assigned, perform background checks as directed.
• As department assigned, research documents as requested and prepare various correspondence/reports.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Two years’ experience in general office work or at least one year of experience in the management of criminal records relating to processing VCIN/NCIC transactions at the municipal or state level.

Valid Driver's License.

• Proficiency in Microsoft Office.
• Data entry experience.

The appropriate certification as a VCIN/NCIC operator must be obtained within six (6) months of employment and maintained continuously throughout the course of employment in this classification.

All new Norfolk Police Department employees will be required to participate in three (3) days on-the-job training with 3-4 divisions in the Norfolk Police Department to learn the various components of each department and must be completed within six (6) months of employment. A checkoff list must be completed once the three (3) days of on-the-job training is complete. Must successfully pass all entry level testing/assessments.

Rotating shift in a 24/7 environment (days/evening/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs. Position is subject to shift differential compensation in accordance with City policy.