Telephone Operator

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

Please take this quick survey once you have submitted your resume to complete the application process:
Phone Scheduler Survey. If you have completed the survey before, even for another position, please do not take it again.

• Primary operator for incoming scheduling calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by patients and clinical teams
• Monitor scheduling voicemail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from order queue for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of practice appointment reminder responses; contact patients who select cancel or reschedule prior to appointment date
• Adhere to confidentiality, state, federal and HIPAA laws and guidelines with regards to patient records
• Other duties as requested or assigned

• Receptionist or office experience required
• Medical office experience strongly preferred
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be able and willing to travel to other office locations as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.