Office Manager

Posting Details Position Information Role Title

Admin and Office Spec III

Role Code

19013

Pay Band

03

Posting Details Working Title

Office Manager

Position Number

00891A

Department

CTR ORIENTATION RETENTION & EXPLOR

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

F Administrative Support (Clerical & Sales)

Job Description

This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget,training and evaluating student and hourly support staff, ensuring accurate reporting of the department’s caseload and maintenance ofstudent records, and providing administrative support to the director.

Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/orstudent-centered programs, the employee occupying this position maybe required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e.telework, etc.).

Knowledge,

skills and abilities

• Considerable knowledge of effective customer service and problem resolution techniques.
• Working knowledge of computer software and information systems suchas Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills indealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups ofpeople.
• Demonstrated ability to work independently and prioritize work.
• Demonstrated ability to interpret and follow established policies and procedures.
• Demonstrated ability to use sound judgment to make appropriately cations.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Special licenses, registration or certification

None

Education or training

N/A

Level and type of experience

Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets.

Additional Considerations (supplemental knowledge, skills,abilities, education, experience, licensure,certification)

• Some knowledge of relevant University and Commonwealth of Virginia policies and procedures.
• Some experience in a university setting.
• Some experience utilizing Banner.
• Some Experience supervising staff.

Conditions of Employment

This is an open until filled recruitment. This recruitment mayclose after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Salary commensurate with education and experience

Posting Detail Information Job

Requisition Number

S03387

Job Open To

General Public

Open Date

07/23/2026

Close Date Open Until Filled

Yes

Special Instructions Summary

n/a

Criminal Background Check

The final candidate is required to complete a criminal history check.

College Home Page Department Home Page Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons,without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation orgenetic information.

Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

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