Office Manager

Staff and Administrative & Professional Faculty Applicants:

Contact Human Resources at:

HR Recruitment

Teaching and Research Faculty Applicants:

Contact Academic Affairs at:

aafacultyemployment

n/a

Position Information

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013

Pay Band

Pay Band 03

Working Title

Working Title Office Manager

Position Number

Position Number 00891A

Department

Department CTR ORIENTATION RETENTION & EXPLOR

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

EEO Category F Administrative Support (Clerical & Sales)

Job Description

This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department’s caseload and maintenance of student records, and providing administrative support to the director.

Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Type of Recruitment

• Considerable knowledge of effective customer service and problem resolution techniques.
• Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups of people.
• Demonstrated ability to work independently and prioritize work.
• Demonstrated ability to interpret and follow established policies and procedures.
• Demonstrated ability to use sound judgment to make appropriate decisions.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Special licenses, registration or certification

None

Education or training

N/A

Level and type of experience

Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets.

• Some knowledge of relevant University and Commonwealth of Virginia policies and procedures.
• Some experience in a university setting.
• Some experience utilizing Banner.
• Some Experience supervising staff.

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03387

Job Open To

Job Open To General Public

Open Date

Open Date 07/23/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

n/a

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.

Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at .

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a…