Campus Receptionist

Position Overview

Campus Receptionist at Tidewater Tech. Centered in our Norfolk, VA campus, this role creates a welcoming atmosphere for visitors, manages inbound calls, and supports the Admissions Department with documentation and administrative tasks under the direction of the Director of Admissions.

• Greet visitors warmly and provide information, directing them to appropriate departments or services.
• Handle inbound calls, address inquiries, and facilitate communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hard‑copy documentation, ensuring accurate record‑keeping and timely processing of materials as directed.
• Enter and manage inquiries into Campus Nexus, utilizing the Quick Lead method or Inquiry Folder, and conduct daily audits of inquiries.
• Maintain a running list of lead returns, assist with lead distribution, and ensure accurate reporting and follow‑up.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates as required.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Perform additional duties as assigned, demonstrating adaptability and collaborative spirit within the admissions team.

• High School Diploma or GED, or equivalent on‑the‑job experience.
• Ability to work in a fast‑paced, performance‑driven, compliance‑oriented educational environment.
• Detail‑oriented, analytical, highly organized, and capable of multitasking, prioritizing tasks, and working well under pressure.
• Strong integrity, work ethic, and professionalism.
• Persuasive verbal and written communication skills with a strong focus on customer service in an educational setting.
• Highly motivated, goal‑oriented, with strong problem‑solving skills.
• Ability to work independently and as a collaborative team member with exceptional interpersonal skills.
• Excellent computer skills with proficiency in MS Office (Word, Excel, Outlook, SharePoint, Teams).
• Willingness to work outside of regular shifts, including evenings and/or weekends as necessary.

• Experience as a Receptionist or in a multi‑line telephone system.
• Prior experience in a college admissions environment.
• Campus Nexus experience.

Monday – Thursday: 2 days 8:00 AM – 5:00 PM, 2 days 10:00 AM – 7:00 PM
Friday: 8:00 AM – 5:00 PM
Two Saturdays per month: 9:00 AM – 1:00 PM

• Work hours may change based on business needs; flexibility is required.

Up to $21 per hour, based on experience, qualifications, and other relevant factors.