Intake and Quality Assurance Coordinator

Intake and Quality Assurance Coordinator

Full Time

Salary Range: $20.00 To $21.00 Hourly

Intake and Quality Assurance Coordinator
- Full-Time
- Norfolk, VA - Enjoy a rewarding and challenging position with a nonprofit organization helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are currently seeking applicants for a full-time Intake and Quality Assurance Coordinator who will be responsible for facilitating the Intake process, including customer service, scheduling and hosting tours, and documentation collection, entry, and review (Quality Assurance).

Markets Eggleston programs by serving as a liaison with outside referral sources (local CSBs), participates in provider and resource fairs, and serves as the point person for information about program requirements, vacancies, and waitlists.

Arranges and hosts informational tours of day programs and residential homes;

Initiates the admission process for day support and residential services by gathering diagnostic information to determine if programs are an appropriate fit for the individual’s needs and abilities, providing the support and information necessary to enable applicants to be involved in self-advocacy and decision-making, and collaborating with program managers and forwarding required information for follow-up.

Maintains tracking systems and databases for openings, projected openings, and waitlists for specific programs, as well as intakes and transfers.

Maintains current knowledge of State and Federal laws and regulations as they pertain to NPAs with day support, residential, and employment programs.

Performs monthly documentation reviews at various sites.

Actively serves as a part of the Rehabilitation Support team in the organization by contributing to and/or participating in activities beyond their division.

Adequately utilizes technology as required to complete job tasks.

Attends and participates in all required meetings and training.

Other duties as assigned.

Routine travel to program locations is required.

Note:

Duties and responsibilities are not all-inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where applicable.

• Markets Eggleston programs by serving as a liaison with outside referral sources (local CSBs), participates in provider and resource fairs, and serves as the point person for information about program requirements, vacancies, and waitlists.
• Arranges and hosts informational tours of day programs and residential homes;
• Initiates the admission process for day support and residential services by gathering diagnostic information to determine if programs are an appropriate fit for the individual’s needs and abilities, providing the support and information necessary to enable applicants to be involved in self-advocacy and decision-making, and collaborating with program managers and forwarding required information for follow-up.
• Maintains tracking systems and databases for openings, projected openings, and waitlists for specific programs, as well as intakes and transfers.
• Maintains current knowledge of State and Federal laws and regulations as they pertain to NPAs with day support, residential, and employment programs.
• Performs monthly documentation reviews at various sites.
• Actively serves as a part of the Rehabilitation Support team in the organization by contributing to and/or participating in activities beyond their division.
• Adequately utilizes technology as required to complete job tasks.
• Attends and participates in all required meetings and training.
• Other duties as assigned.
• Routine travel to program locations is…