Administrative Assistant II - Plus

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Full Time Clerical Norfolk, VA, US

Salary Range: $24.03 To $27.88 Hourly

FLSA Status: Non-Exempt

Pay Plan:1

Grade: 11

We Are Norfolk Redevelopment and Housing Authority

We are proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

As an award-winning public housing authority designated by the Department of Housing and Urban Development (HUD), the NRHA VISION is to provide quality housing choices in neighborhoods where people want to live. Our MISSION is to provide quality housing opportunities that create sustainable, mixed-income communities.

Today, our dedicated team continues focusing on our vision and mission by providing exceptional service to residents, vendors, development partners, and community stakeholders through programs that support the development and sustainability of affordable housing and offering programs that support the goal of self-sufficiency for all residents of Norfolk, Virginia.

Provides administrative and clerical support to the Jobs Plus Program Manager and program staff in the daily operation of the Jobs Plus Program at Oakleaf Forest. Serves as the initial point of contact for residents, employers, service providers, and community partners. Supports resident enrollment, appointment scheduling, participant records, data entry, outreach activities, and preparation of program reports. Works under the general supervision of the Jobs Plus Program Manager and maintains accurate, confidential records to support employment services, financial incentives, and community support for work.

• Greet residents and visitors; answer telephone calls, monitor program email, respond to routine inquiries, and direct requests to the appropriate staff member or partner.
• Explain basic program services and enrollment steps using approved materials; assist residents with intake forms, consent forms, and required documentation, referring eligibility questions to designated staff.
• Schedule enrollment appointments, employment services, workshops, partner meetings, and follow-up visits; maintain calendars and send appointment reminders.
• Create and maintain organized paper and electronic participant files, contact lists, referral records, attendance logs, and program correspondence.
• Enter and update enrollment, service participation, referrals, and staff-verified employment and earnings information in designated databases and tracking systems; identify missing or inconsistent information for staff follow-up.
• Prepare letters, forms, flyers, meeting agendas, minutes, spreadsheets, presentations, and other program materials as assigned.
• Assist Employment Specialists with administrative follow-up on referrals, training registrations, appointments, and requested documents; route service needs and barriers to appropriate program staff.
• Provide basic clerical assistance to residents using the program’s resource area, including scanning documents, printing resumes, and navigating online application forms; refer employment counseling needs to Employment Specialists.
• Support resident outreach and recruitment by distributing approved materials, maintaining contact records, and coordinating activities with Employment Specialists and the Community Coach.
• Coordinate logistics for orientations, job fairs, employer visits, workshops, resident meetings, and community events, including space reservations, materials,…