Collection Coordinator - Water Accounts

Job Description

The Department of Utilities is seeking qualified candidates for a Collection Coordinator in our Water Accounts Division. This person will be responsible for supervising, monitoring, and coordinating the collections process.

• Ensure the legal requirements for collection are met. Plan, direct, and coordinate processes for the collection of delinquent accounts including generating demand letters, warrants-in-debts, liens, notices of satisfaction and all other relevant collection activities and paperwork.
• Schedule and attend court proceedings to obtain judgments against seriously delinquent account holders and testify at court hearings.
• Process both property and bank account liens and garnishments.
• Prepare various monthly reports detailing collection efforts for both active and inactive accounts.
• Coordinate with Hampton Roads Sanitation District in the collection of monies owed and delinquent field activities executed.
• Analyze and recommend redesigned processes and procedures. Create internal controls and supporting documentation.
• Manage and track cash transactions. Calculate shortages and overages, prepare daily deposits, reconcile cash fund, order cash supplies, and post customer payments.
• Initiate contact with delinquent customers to establish payment arrangements.
• Prepare and review reports to complete balance transfers, bankruptcy petitions, and annual write‑offs.
• Resolve customer escalations and prepare written responses to inquiries, including Pay Off Requests.
• Participate in employee selection by conducting interviews. Supervise and develop staff through training sessions, performance objectives, assignment coordination, evaluation, feedback, and motivation.
• Provide administrative support by processing boat permits and sorting mail.
• Participate in special projects such as system User Acceptance Testing and system upgrades.
• Perform other job duties as needed.

Work requires knowledge of a specific vocational, administrative, or technical nature obtained with a two‑year associate’s degree, diploma, or equivalent from a college or technical institution. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years of experience in Customer Service is required.

The desired candidate will possess two years of collection experience and keen knowledge of generating warrants, liens, and processing garnishments.

• Valid Driver's License
• Work Location:
  
  500 East Main Street, Norfolk, Virginia
• Work Hours:
  
  Monday through Friday between 7:30 a.m. and 5:00 p.m.
• This position is designated as an Essential position which may require extended, rotating, after‑hours, night, weekend, or holiday work in response to emergencies or severe weather events.

Full‑time employees are eligible for a comprehensive benefits package that may include paid holidays, vacation and sick leave, pension plans, life insurance, medical and dental plans, deferred compensation, long‑term disability, and various enrollment programs. Eligibility for specific benefits is governed by City regulations and the employee’s classification and tenure.