Import Customs Specialist Location: Norfolk-VA Post Date: 06-30-26 Full ​/ Part Time

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Profit sharing
• Vision insurance
• 401(k)
• Employee discounts
• Health insurance
• Paid time off

555

E. Main St Suite 803 Norfolk, VA 23510

Location: Norfolk, VA (100 % on-site)

Reports to: Director of Compliance

Job Type: Full-time, Exempt

For more than a century, we have led the Customs Brokerage industry by pairing deep heritage with team-driven problem solving. Our team includes a strong group of Licensed Customs Brokers whose expertise and dedication ensure clients receive personalized, best-in-class service and guidance on every file.

WM Stone offers some of the highest salaries in the industry; final pay is commensurate with experience and licensing status. Benefits include:

• Medical & Dental (75 % employer-paid)
• 401(k) with 4 % company match
• Short- & Long-Term Disability
• Paid Time Off +11 holidays
• Employee Wellness Benefit
• Discretionary Bonus

Own the end-to-end import-entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high-touch, dedicated service and daily data insights to a select client portfolio.

• Entry Compliance & Documentation Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100 % adherence to CBP and PGA regulations.
• Transportation Coordination Arrange drayage, inland moves, and final-mile deliveries; track milestones; resolve holds to meet or beat our 5-day-pre-arrival clearance goal.
• Client Service & Communication Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
• Data Integrity, Analytics & Continuous Improvement Maintain accurate records in Magaya Supply Chain; produce customer-specific daily analytics reports (KPI dashboards, landed-cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative group think.

• Preferred:
  Licensed Customs Broker (LCB) or ability to obtain within 12 months.
• Minimum of 8 years' ocean & air import-entry experience.
• Hands-on expertise with Magaya Supply Chain and Ace Lynk/Magaya Customs Compliance (or similar)
• Demonstrated ability to design and deliver customer-specific daily data-analytics reports (pivot tables, Power BI, SQL queries, or equivalent).
• Mastery of tariff classification, PGA rules.
• Drawback experience would be preferred but is not a requirement.
• Proven record of clearing time-sensitive cargo for demanding clients.
• Advanced Excel skills.
• Strong written and verbal communication; thrives in collaborative, on-site environment.
• Exceptional organizational skills and attention to detail
• Ability to pivot in a frequently changing tariff landscape (with guidance provided)

WM Stone isn’t "the smartest broker" because of any one person—it’s the way we come together to solve challenges as a team. You’ll sit shoulder-to-shoulder with multiple LCBs, share knowledge freely, and see your ideas implemented quickly.

A background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.