Sr. Relationship Manager (Partner Revenue Analytics​/Management & Operational Governance

ADP Marketplace is hiring a Senior Relationship Manager (Partner Revenue Analytics/Management & Operational Governance). The ADP Marketplace is an ecosystem of software product applications offered by partners, which ADP clients can purchase and integrate with ADP payroll and HR data. The Marketplace launched in 2014 and includes 800+ applications from ~300 partner companies and is available in the US, Canada and ESI.

The ADP Marketplace is the largest e-commerce HR marketplace in the industry, offering an extensive choice for our clients.

• Analyze complex partner, lead, billing, and revenue-share data to ensure ADP receives all revenue owed through Marketplace partnerships.
• Use Marketplace reporting, SQL queries, and other data sources to identify discrepancies, revenue leakage, over payments, process breakdowns, and compliance risks.
• Investigate issues across the partner lifecycle, determine root causes, and take ownership through resolution.
• Develop actionable insights and recommendations that improve revenue predictability, operational efficiency, and partner performance.
• Proactively identify risks to ADP’s revenue, reputation, and customer experience, escalating and resolving issues before they impact the business.

• Manage partner obligations related to revenue share, implementation fees, administrative fees, application listings, usage-based billing, and other contractual requirements.
• Monitor partner compliance with contractual, operational, financial, and program requirements.
• Hold partners accountable for timely completion of required actions, submissions, payments, and compliance activities.
• Assess operational and financial impacts of non-compliance and drive corrective actions to resolution.
• Partner with Legal, Finance, Operations, and Marketplace stakeholders to address complex compliance concerns and mitigate risk.

• Serve as the primary operational point of contact throughout the partner lifecycle, from onboarding through ongoing program participation and business changes.
• Manage changes in partner set-up due to mergers, acquisitions, ownership transfers, rebranding efforts, legal entity updates, and other organizational changes.
• Coordinate cross-functional teams to ensure partner changes are completed accurately, compliantly, and within established timelines.
• Maintain accurate partner records, including authorized contacts, banking information, tax documentation, legal agreements, invoicing details, and other required data.

• Lead partner reassessments, annual revenue-share audits, and compliance reviews to ensure adherence to ADP standards and regulatory requirements.
• Evaluate partner compliance with legal, privacy, security, AI governance, OFAC, and other Marketplace program requirements.
• Identify control gaps, recommend improvements, and drive corrective actions to strengthen operational effectiveness.
• Maintain documentation and audit readiness while ensuring compliance processes are completed accurately and on time.

• Educate partners on Marketplace policies, controls, best practices, and operational requirements.
• Provide guidance on lead management, account status, revenue-share reporting, billing submissions, compliance obligations, and lifecycle activities.
• Serve as the subject matter expert to develop tools, resources, and training materials that improve partner performance and self-service capabilities.
• Foster productive partner relationships while balancing partner success with ADP’s operational, compliance, and financial requirements.

• Track and monitor key partner performance metrics, including revenue management, lead management, compliance status, audit results, account health, and inquiry volume.
• Analyze trends and performance indicators to identify opportunities for operational improvement and risk reduction.
• Create reporting and insights that support decision-making by ADP leadership and partner stakeholders.
• Champion process improvements that strengthen controls, improve efficiency, and protect ADP revenue.

• Partner closely with Finance, Billing, Accounts Receivable, Legal, GSO, and Operations teams to resolve inquiries, disputes, and reconciliation issues.
• Research complex financial and operational questions, provide recommendations, and support timely issue resolution.
• Ensure payments to and from ADP are accurate, compliant, timely, and fully reconciled. Help meet the goal of accurate, timely, predictable, easy to reconcile revenue share payments to and from ADP.

• Proven executive presence with the ability to influence partner stakeholders through a data-driven approach, business acumen, and sound judgment.
• Advanced analytical and problem-solving skills with the ability to interpret complex data and…