Assistant Parking Director

Duties

• Reviews daily activity and escalates significant incidents,recurring concerns, staffing shortages, or policy issues to the Parking Director.
• Assist the Parking Compliance Officer when shift shortagewithout delay.
• Communicates clear work expectations and assignments to assigned personnel; monitors attendance, conduct, productivity, and service quality; provides timely coaching and constructive feedback; documents supervision and performance matters; assists with interim and annual evaluations by established deadlines;ensures required training is completed; addresses performance orconduct concerns promptly and consistently; and promotes a safe,respectful, and accountable workplace.
• Responds to routine parking inquiries and complaints within twobusiness days and handles each matter professionally, impartially,and in accordance with University policy.
• Assists students, employees, visitors, and departments withpermits, citations, payroll deduction, event requests, and accountissues.
• Coordinates appeal records and committee support, ensuresdecisions are entered and communicated promptly, and preparesaccurate notices, instructions, reports, and correspondence with minimal errors.
• Assists with department purchasing, budget monitoring,receivables, payroll/timekeeping, payroll deduction, permitinventory, and reconciliation processes.
• Verifies supporting documentation before submission; meetsestablished deadlines; safeguards permits, equipment, and accountable items; supports annual publication and distribution ofparking rules and regulations; and prepares required reports withcomplete and accurate data.
• Immediately reports discrepancies and assists with corrective action
• Assists with planning and executing parking and trafficoperations for athletics, conferences, move-in, commencement, andother special events; confirms staffing, equipment, signage,communications, and assignments before the event; coordinates with University Police, event organizers, Facilities, and other partners; responds appropriately to changing conditions; and provides requested after-action information and recommendations.
• Mandatory to work overtime and all special events. The abilityto work evening, nights and some holiday.

• 3–5 years of progressive experience in parking services,transportation, campus operations, public safety, or a related field.
• Supervisory experience
  , including hiring, training,scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations
  , includingpermit programs, parking enforcement, and special eventparking.
• Experience coordinating large-scale events
  , including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues
  , appeals,complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Strong organizational and planning abilities
• Excellent written and verbal communication skills
• Ability to lead and motivate a diverse team
• Strong decision-making and problem-solving skills
• Ability to work under pressure and manage multiple priorities
• Experience collaborating with departments such as Police,Athletics, Facilities, Student Affairs, and Event Management

Salary: $58,.00

• Parking policies and procedures
• Traffic and pedestrian safety
• Budget development and financial management
• Contract management and vendor oversight
• University or municipal parking regulations
• Emergency preparedness and incident response
• Experience working with parking management software (such asT2 Systems, Passport, Park Mobile, or similar platforms).
• Developing parking plans for athletic events, commencement,concerts, and campus functions

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration.

The type of background check(s) performed are dependent upon thetype of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form.

Norfolk State University utilizes

Form I-9 and E-verify in the verification of eligibility foret employment. Applicants must be authorized to work in the U.S.without employer sponsorship.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services(DARS), or the…