DMV Customer Service Technician; Part-time​/wage Norfolk - Widgeon Rd

Overview

Title: DMV Customer Service Technician (Part-time/wage) Norfolk - Widgeon Rd 02654

State Role

Title:

Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: NORFOLK/WIDGEON CSC

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Norfolk Widgeon Rd Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

• Handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests.
• Process vehicle registrations and titling, tax collection, and other DMV related services.
• Training will be provided to ensure success.

The Virginia DMV serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. DMV serves a wide array of businesses and operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).

Minimum Qualifications

• Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations.
• Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes.
• Analyze records, files and other documents to reach logical and legal conclusions.
• Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population.
• Complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.
• Must be able to work Monday – Saturday with varied hours.
• Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Bilingual encouraged to apply.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, résumés, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials.

Missing information cannot be assumed.

Name: DMV Employment

Phone:

Email: employmentginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at the AHP Letter or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 - February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.