Customer Service Representative III
Job in
Norfolk, Virginia, 23500, USA
Listed on 2026-03-01
Listing for:
Strategic Data Systems
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Overview
Customer Service Representative III at Strategic Data Systems — Naval Station Norfolk, VA 23511. On-site position with 24/7/365 flexibility. Eligible for a Secret clearance is required to join our team serving Navy Sailors and their families.
As a Customer Service Representative, you will be the first step in a multi-tiered support structure for Military Sailors and their families.
Responsibilities- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and ensure all transactions are conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and abroad.
- Work towards opportunities for growth; many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
- DOD Secret Security Clearance Eligible
- Four (4) years’ experience, or three (3) years with an Associate's degree, or Military background a plus
- Experience in customer service and responding to requests for information
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify concerns, and leverage documentation and CRM systems to address requests
- Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
- Proficient in both oral and written communication to explain complex actions related to service requests
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a fast-paced environment with flexibility to work nights and weekends
- Typing speed of at least 30 WPM
- Proven experience as a data entry clerk or similar position
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