Citizen Service Ambassador

The City of Norfolk Office of Citizen Services is seeking to hire a Citizen Services Ambassador for the City Hall Information Desk.

The Citizen Service Ambassador will be responsible for participating in the day-to-day functions of providing directions, building facilities information, and offering hospitality and citizen assistance in the City Hall building at the City Hall Information Desk.

The mission of the Office of Citizen Services is to enhance the quality of life for all residents by delivering accessible, responsive, and inclusive public services with integrity, compassion, and innovation. We are committed to fostering trust, promoting civic engagement, and ensuring that every voice is heard and valued in our community.

Department Hiring Salary: 40,768.00

• Assures residents and businesses are personally greeted immediately upon entry into the City Hall Building
• Assesses purpose of residents and/or businesses visit and schedules customer for appropriate service.
• Access Control:
  Greeting guests, checking /credentials, issuing temporary badges, and managing visitor logs.
• Assist customers by giving appropriate forms to complete as needed.
• Work includes assimilating information from a variety of sources to provide requested data daily.
• Provides and obtains a variety of information utilizing knowledge of programs and procedures.
• Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner; uses applicable computer and customer interactive applications and other job‑related office equipment; meets quality standards for service.
• Performs administrative support work such as entering, updating, and editing customer service requests; determines appropriate processes to be used; maintains clear and organized handwritten and/or electronic records.
• Keeps current regarding the functions and operating procedures of City departments and agencies; maintains knowledge of the City's website, and geography of the city and surrounding areas.
• Performs related work, as required

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

• Capability of communicating positively with residents and businesses to establish their needs efficiently and courteously.
• Ability to work in a busy environment.
• Computer literacy
• Ability to control a busy environment.
• Effective oral communication skills.

Valid Drivers license

Work requires the ability to read memoranda, letters, and general correspondence.

Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.

Work requires the ability to write emails and correspondence.

Work requires the exercise of independent thinking within the limits of policies, standards and precedents.

Provides assistance to patrons by fielding in person inquiries, greeting visitors, giving directions, and resolving problems.