Pet Resource Counselor; Customer Service Representative

Overview

The City of Norfolk’s Department of General Services, Animal Care & Adoption Center is seeking a part‑time Customer Service Representative to serve as a primary point of contact for visitors of the shelter. The ideal candidate will demonstrate high levels of customer service and clerical skills.

• Serve as the first and last point of contact for the shelter, creating an inviting and educational environment for the public.
• Answer inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and low‑cost spay/neuter and veterinary services.
• Handle incoming animals humanely while accurately determining breed, sex, approximate age and weight.
• Utilize shelter management software to process stray and surrendered animals, adoptions, donations, basic accounting, and sheltering reports.
• Collect cash and credit payments, process change, and perform daily fund reconciliation and accounting reports.
• Operate general office equipment and maintain standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical documentation.
• Perform necessary paperwork such as adoption contracts, quarantine paperwork, and time slips.
• Stand or sit for long periods; lift and carry a minimum of 50 pounds.

• High school diploma or equivalent; four years of high school education or equivalency.
• Six months or more of customer service experience.
• Preferred:
  Education or experience in Veterinary Technology, Veterinary Science, Animal Care or a closely related field.

Hours are scheduled Saturday through Friday, 24 hours per week with potential additional flexibility for nights, holidays and weekends. Inclement weather is a requirement if the City is closed.

The City of Norfolk is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.