Job Description & How to Apply Below
Description
The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements- Maintain a warm and friendly demeanor at all times.
- Effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Effectively listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
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