HHR Service Desk Team Member

Schedule: 11 pm - 7:30 am / M-F (rotating weekends)

The Service Desk Team Member serves as a member of a 24 hour service desk team at J-53, NH-156, Camp Allen or Newport News locations. Assists residents with general needs, leasing and placement tasks, move-in, move-out tasks, answers phones and responds to emergencies, as needed.

• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Assist with referral/placements and move-in/move-out processes.
• Maintain fax machines, assist users, and perform other clerical duties.
• Remind residents of the online work order system; train residents (over the phone) on the online system, as needed.
• Register new residents; assign room numbers, issue room keys.
• Respond to incoming customer work order requests, and input work orders from residents.
• Report customer service related issues to appropriate property management staff, as necessary.
• Coordinate day-to-day customer communication and interact with customers to foster ongoing relationships.

• High School Diploma or GED.
• Three to six months of related customer service experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively to customers or employees.
• Proficient in basic arithmetic and applying common sense to carry out instructions furnished in written, oral, or diagram form.
• Proficient in using Microsoft Word processing software;
  Internet/Intranet software;
  Outlook and E‑mail software systems.

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $17.30 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience.

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.

The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.