HHR Service Desk Team Member

Must be able to accommodate shift times: 3:00pm - 11:30pm Monday - Friday and Rotating Weekends (minimum 2 per month) 40 hours/week

The Service Desk Team Member serves as a member of 24 hour service desk team at J - 53, NH - 156, Camp Allen or Newport News locations. Assists residents with general needs, assists with leasing and placements tasks, move‑in, move‑out tasks, answers phone and responds to emergencies, as needed.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral/placements and move‑in/move‑out process.
• Maintains fax machines, assists users, and performs other clerical duties as necessary.
• Reminds residents of the online work order system; trains residents (over the phone) on the online system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Responds to incoming customer work order requests, and inputs work orders from residents.
• Reports customer service related issues to the appropriate property management staff, as necessary.
• Coordinates day‑to‑day customer communication and interacts with the customers to foster ongoing relationships.

• High School Diploma or GED – required.
• Three to six months related customer service experience and/or training – required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively to customers or employees of the organization.
• Ability to add, subtract, multiply, and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations. Ability to divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of Microsoft word processing software;
  Internet/Intranet software;
  Outlook and e‑mail software systems.

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. We consider internal and external factors as part of every final offer. We also offer a generous total compensation and benefits package.

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

The company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.