Job Description & How to Apply Below
CMA CGM Group - - Responsibilities:
Answer incoming calls and customer service emails within KPIs, providing tier 1 level customer service;
Provide updates on shipments using relevant rail and terminal websites;
Liaison between external and internal customers for issue resolution, expediting issues with urgency;
Update tracking reports, assist in problem resolution including damaged cargo or lost containers;
Conduct root cause analysis of service failures and coordinate prompt recovery with customers and CMA CGM associates
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