Marine Service Writer

Job Title: Marine Service Writer

Employment Type: Full-Time

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (or until the last customer leaves). Saturdays if needed during the busy season and boat show weekend.

We are a family‑owned marine business in Norfolk VA looking for a dependable and customer‑focused Marine Service writer to be the first point of contact for our customers. This role is essential to keeping our service and parts departments running smoothly while delivering a positive experience to boaters of all backgrounds and experience levels.

• Greet, check in, and check out service and parts customers in a friendly and professional manner
• Answer phones, schedule appointments, and assist walk‑in customers
• Look up, identify, and help customers find marine parts
• Assist with parts ordering, receiving, and maintaining accurate inventory
• Coordinate with service manager and office manager to ensure efficient workflow
• Maintain a clean and organized front desk, parts counter, and common areas
• Provide excellent customer service while handling a wide variety of customer personalities and needs
• Assist with general cleaning duties as needed
• Support special events, including working weekends during the busy season and the annual boat show

• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Comfortable using computers, inventory systems, and lookup tools, must be proficient in Excel and Word
• Detail‑oriented and organized
• Reliable, punctual, and team‑oriented
• Boat or marine knowledge is a plus, but not required (willingness to learn is essential)

Regular hours:
Monday–Friday, 8:30 AM – 5:00 PM (or until last customer leaves)

Must be available to work the weekend of the boat show

• Medical and dental benefits for all full‑time employees
• Stable employment with a family‑owned business
• Supportive team environment and opportunities to grow marine knowledge