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Guest Experience Agent

Job in Norfolk, Virginia, 23500, USA
Listing for: Gold Key PHR
Full Time position
Listed on 2026-07-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 28000 - 36000 USD Yearly USD 28000.00 36000.00 YEAR
Job Description & How to Apply Below
Position: Guest Experience Agent I

Gold Key PHR is seeking a Guest Service Agent II to create a seamless check-in and check-out experience for guests, respond to inquiries, and ensure maximum satisfaction with courtesy and professionalism. The role requires 1–2 years in hospitality or customer relations, ability to communicate in English, and cash handling skills.

You will manage mobile check-in, verify room-type inventory, handle billing questions, assist with amenities and transportation, perform registrations efficiently, and

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