Administrative Support Coordinator
Listed on 2026-07-31
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Office Administrator/ Coordinator, Technical Support
- Staff and Administrative & Professional Faculty Applicants:
- Contact Human Resources at: HR Recruitment
- Teaching and Research Faculty Applicants:
- Contact Academic Affairs at: aafacultyemployment
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
Please see Special Instructions for more details.N/A
Position Information
Role Title
Role Code
Role Code 19221
Pay Band
Pay Band 04
Working Title
Position Number
Position Number 00764A
Department
Department PARKING FACILITIES
Location
Location Norfolk, VA
Type of Position
Type of Position Classified
Type of Job
Type of Job Full Time
EEO Category
Job Description
This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the Third-Party Customer program and will be responsible for establishing the accounts in the parking management system, providing assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.
Type of Recruitment
Knowledge, skills and abilities
- Some knowledge of MS Office Software Applications.
- Some knowledge of T2 Flex Parking Management System ( PMS ), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications.
- Excellent verbal and written skills.
- Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers.
- Good customer service skills, including problem solving, conflict resolution, and account relationship management.
- Superb keyboarding, grammar, spelling and proof reading skills.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable administrative experience in an office or university environment.
Considerable experience managing processes, information management, and reporting.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Expert with MS Office Software Applications.
Expert Knowledge of T2 Flex Parking Management System ( PMS ), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal.
Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies.
Ability to interpret, apply, and explain established policies and procedures.
Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS .
Conditions of Employment
Must be eligible to accept employment in the USA .
Annual Salary/Hourly Rate
Annual Salary/Hourly Rate Salary non-negotiable $ - 45,000
Job Requisition Number
Job Requisition Number S03386
Job Open To
Job Open To General Public
Open Date
Open Date 07/23/2026
Close Date
Close Date 08/14/2026
Open Until Filled No
Special Instructions Summary
N/A
Criminal Background Check
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
College Home Page https://(Use the "Apply for this Job" box below)./
Department Home Page
Department Home Page -services
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status,…
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