Client Services, Front Desk

Client Services, Front Desk

Department: Front End

Employment Type: Full Time

Location: Norfolk, VA

Compensation: $40,000 / year

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused client services employee to join our Front End Department. This role plays an important part in the firm’s success and reputation by serving as a first point of contact for potential clients and helping create a professional, compassionate, and positive intake experience.

Schedule: Full-time Monday through Friday 8:30am - 5:30pm

Locations: On-site, Hampton Roads, VA
- Southside or Peninsula

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As the face and voice of Rutter Mills, client services employees create positive first impressions and support current and potential clients through their time with us with professionalism, empathy, and attention to detail.

We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to exceptional client service. The ideal candidate is reliable, great on the phone, personable, and an empathetic, attentive listener.

• Welcome clients, visitors, and walk-ins with professionalism, warmth, and exceptional client service.
• Manage incoming and outbound calls with accuracy, patience, and a positive phone presence .
• Collect, verify, and document client information with a high level of accuracy and attention to detail.
• Perform data entry and maintain organized, accurate records.
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members.
• Maintain a clean, welcoming, and organized lobby area.
• Monitor and restock front desk, lobby, and client-facing supplies as needed.
• Balance multiple responsibilities in a fast-paced, team-oriented environment.
• Follow firm procedures and maintain confidentiality in all interactions.

• You must consider exceeding client expectations a priority.
• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Bilingual a plus!

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance