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Overnight Guest Experience Specialist - Check-In & Service
Job Description & How to Apply Below
Gold Key PHR is seeking a friendly Guest Service Agent II to manage check-ins and check-outs, respond to guest inquiries, and uphold brand standards to maximize guest satisfaction. You will verify reservations, assist with amenity requests, handle payments, and perform service recovery with professionalism, PCI-compliant registration, and accurate data entry.
Ideal candidates have 1–2 years in hospitality, strong English communication, multitasking ability, and a typing speed of at least 35 WPM,
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