Consumer Resolution Specialist (Call Center) Norfolk, VA 23510 7/17/2026
Job in
Norfolk, Virginia, 23500, USA
Listed on 2026-08-22
Listing for:
Glasser and Glasser
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Consumer Resolution Specialist (Call Center)
The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt. Bilingual Spanish is a plus.
1-2 years of high-volume collections experience required.
Responsibilities- Knowledge of debt collection laws to include the FDCPA.
- Work assigned accounts to develop recovery strategies that work for consumers and clients.
- Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
- Proven time management and organization skills a must.
- Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
- Capability to communicate effectively both verbally and in writing.
- Sales Experience
- Customer Service
- Call Center
All employment offers are conditioned on passing a preemployment drug screen and background check.
Type:
Full-time | Pay: $18.00 to $20.00 per hour
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