Landside Attendant II (N

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Full Time Norfolk, VA, US

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title:LANDSIDE ATTENDANT II (N)

Shift

Schedule:

10:05 PM – 6:05 AM, Night Shift, with rotating days off & two 15-minute breaks. Full-time, 40-hour work week. Must be able to fill in on all shifts as needed. (Two-Week Training will begin on the projected start date. Monday – Friday, 2:00 PM – 10:30 PM, Evening Shift before transitioning into shift hours.)

Starting Range:$23.7881 - $33.1582 PER HOUR / $49,479.3357 - $68,969.0881 ANNUAL

CLOSING DATE:
This job announcement will be open until filled.

ABOUT US:Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee.

We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

JOB SUMMARY:This position is primarily responsible for the remote monitoring and operation of the Parking Access and Revenue Control System (PARCS) and for providing operational support to the public and to all Landside Operations Department and other Authority personnel. This position operates various computer software applications simultaneously which requires the ability to prioritize several tasks concurrently. Landside Attendant II is responsible for providing exceptional customer service to airport customers through multiple potential points of interaction.

Must patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel.

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Ensures that all parking and ground transportation transactions are processed timely, accurately and in accordance with all Authority and departmental policies and procedures.
• Utilizes all the computer systems within the Parking Operations Center and at curbside, to remotely monitor activity throughout the parking facilities and curbside and maintains extensive verbal communications to ensure the expedient flow of traffic and promptly reports any issues to the Shift Supervisor.
• Provides excellent customer service either by intercom, telephone or in person and remediates any issues that arise.
• Assists patrons with utilizing automated parking revenue equipment throughout the parking facilities.
• Assists all ground transportation operators at curbside as directed and assigned.
• Provides patrons with accurate information regarding parking rates, availability, airport information, directions etc.
• Responds to and/or resolves patron complaints independently or under the direction of the Shift Supervisor.
• Assists patrons with locating their vehicle.
• Assists patrons with jump starts as directed and assigned.
• Maintains a positive attitude and ensures that conduct and manner in dealing with the public and all NAA guests and personnel is always prompt, courteous, tactful, and businesslike.
• Responsible for promptly contacting a Shift Supervisor for ticket…