Training & Onboarding Lead
Job in
Norfolk, Virginia, 23500, USA
Listed on 2026-08-27
Listing for:
Phase2 Technology
Apprenticeship/Internship
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Management
Job Description & How to Apply Below
Booz Allen Hamilton is hiring a Customer Service Professional, Mid to support the Shared Services Delivery Hub in the United States. You will guide new hires from day one through their training, help set up desks, resolve log-in issues, and collaborate with the Delivery Hub Training team to create and update training materials.
You will also handle escalated Help Desk tickets, educate staff on policies, and maintain knowledge bases, while ensuring data privacy and compliance throughout all
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