Job Description & How to Apply Below
Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service;
Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers;
Liaison between external and internal customers for issue resolution, expediting all customer issues with high sense of urgency and reduce service failures;
Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc.;
In event of service failures conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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