DMV Customer Service Generalist - Norfolk Military Circle

Title: DMV Customer Service Generalist - Norfolk Military Circle 04511

State Role

Title:

Admin and Office Spec III

Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location:NORFOLK/MILITARY CIRCLE CSC

Agency Website:www.dmv.virginia.gov

Recruitment Type: General Public - G

Join the Virginia DMV Team as a Customer Service Generalist at the Norfolk Military Circle Customer Service Center!
Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day.

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Why you should join us?

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and  and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values - Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) - guide everything we do.

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License:
  Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday
  -Saturday with varied hours.
• Bilingual encouraged to apply.

Name: DMV Employment

Phone:

Email: employmentginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.