Lead Communications Center Dispatcher

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In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ).

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Posting Summary

Working Title

Working Title Lead Communications Center Dispatcher

Role Title

Role Code

Role Code 69152-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 04

Position Number

Position Number 295W0080

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Norfolk - 710

Hiring Range

Hiring Range $24.46 per hour, part time

Emergency/Essential Personnel Yes

EEO Category

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options?
-Telework options are subject to change based on business needs-

Does this position have telework options?
-Telework options are subject to change based on business needs
- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Must be available to work a flexible schedule (6:00 a.m.

-12:30 p.m., 12:15 p.m.

-6:30 p.m.,
6:15 p.m.

-11:30 p.m. 11:30am-6:00am, Monday
- Sunday)
Dispatch Operations run 24/7/365

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
The Lead Communications Center Dispatcher provides a high level of safety and security service to the college community by coordinating emergency and non-emergency communications and dispatch operations. This position operates telecommunications equipment, dispatches Public Safety Officers, monitors radio and telephone communications, and simultaneously enters and retrieves data. The Lead also provides initial and ongoing training to TCC and contracted dispatch personnel.
This position, designated as an essential position, must be able to report to work and fulfill responsibilities of the position in the event of college/campus closure due to weather or emergent conditions.
Functional Responsibilities:

• Operate public safety communications equipment in accordance with established guidelines and procedures.
• Receive and transmit radio communications in compliance with FCC regulations and departmental guidelines.
• Dispatch Public Safety Officers and emergency/non-emergency responders to calls for service.
• Rec…