Dental Treatment Coordinator

Front Desk / Treatment Coordinator – Adult-Only Dental Practice (Norfolk, VA)
Monday–Thursday Schedule | Experienced Candidates Only

Our well-established, adult-only dental practice in downtown Norfolk is seeking a seasoned Front Desk/Treatment Coordinator who can elevate the patient experience while driving operational excellence. This is a high-impact role suited for a polished professional who thrives in a fast-paced, service-centric environment.

• Previous dental experience with proven success in front office or treatment coordination functions
• Strong working knowledge of dental procedures and terminology
• Demonstrated competency with dental insurance coverages, including benefit breakdowns, verification, coordination of benefits, and treatment‑plan financial structuring
• Exceptional interpersonal communication skills with the ability to engage patients, build trust, and create a seamless experience
• High attention to detail with strong analytical and follow‑through skills
• Superior time management and the ability to prioritize in a dynamic workflow
• A performance‑driven mindset with a commitment to achieving practice goals

• Dentrix practice management software experience
• The ideal candidate will operate as the central hub of patient flow, ensuring accuracy, efficiency, and a best‑in‑class service experience. This includes:
  Coordinating patient scheduling and daily production alignment;
  Presenting comprehensive treatment plans with clarity and confidence;
  Managing financial discussions with transparency and professionalism;
  Verifying insurance benefits, preparing estimates, and optimizing coverage utilization;
  Supporting the doctor and clinical team by anticipating needs and ensuring operational readiness;
  Maintaining a polished front desk environment reflective of our practice standards.

• A Monday–Thursday, four-day workweek in a beautiful, upscale, adult-only practice
• A supportive, team-oriented culture grounded in tradition, respect, and patient-centric values
• A stable environment where your professionalism and initiative are recognized and valued

If you’re a driven dental professional who excels in communication, organization, and relationship management, we encourage you to apply. This is a meaningful opportunity to join a practice that takes pride in doing things the right way and delivering consistent, high-quality patient care.