Resources Fulfillment Manager Library Specialist II

DATE ENTERED: 2/3/2026
POSITION:
Resources Fulfillment Manager (00061A) - Library Specialist II - Full Time

LOCATION:

Old Dominion University Libraries, Norfolk, VA 23529
APPLY BY: 2/13/26 at 5:00PM

This position oversees the daily operations of interlibrary loan (ILL) services for the University Libraries on the main campus, including borrowing, lending, and document delivery requests. Responsibilities include processing ILL requests, assisting patrons with the use of ILL services, and coordinating resource-sharing activities with other libraries, consortia, and vendors. The position also supervises staff, manages workflows and systems, develops and enforces policies related to ILL, and monitors compliance with copyright and licensing guidelines.

Basic knowledge of interlibrary loan and resource sharing services practices;
Considerable knowledge of effective customer service skills;
Considerable interpersonal, oral and written communication skills;
Basic ability to develop and maintain technical documentation on unit procedures and practices;
Basic mathematical skills to reconcile financial data and perform statistical data collection;
Basic skills in word processing, spreadsheet applications and Internet searching;
Considerable analytical and problem-solving skills;
Considerable time-management and organizational skills;
Considerable ability to follow and interpret complex policies and procedures in the execution of detail-oriented work;
Basic ability to work independently and with others, in teams and on committees;
Basic ability to maintain confidentiality and to deal with people utilizing tact, discretion and diplomacy;
Basic ability to work within time constraints;
Basic experience performing highly detailed tasks and in following and interpreting complex policies and procedures in the execution of detail-oriented work;
Basic experience providing customer service in a public service setting;
Basic experience with database searching and using software applications to perform detailed task;
Basic experience training staff;
Basic experience searching bibliographic databases such as OCLC.

Basic experience with Interlibrary loan systems (e.g., OCLC, ILLiad, Rapid

ILL);
Basic experience with integrated library systems / library services platforms;
Some knowledge of copyright and fair use principles in library contexts;
Some experience in shipping/receiving (UPS, USPS, Fedex);
Some experience working in an academic library;
Some knowledge of the general support activities of library operations, demonstrating understanding of library organization, procedures and techniques;
Some supervisory experience;
Bachelor’s degree or combination of education and related experience indicating possession of the preceding knowledge, skills and abilities.

To review the full position requirements and submit an application, please visit (Use the "Apply for this Job" box below)./25297 and follow the online instructions.

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.

Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.