Admissions Representative - CIV

Description

Admissions Representative will work at Culinary Institute of Virginia’s Norfolk, VA campus located at 2428 Almeda Ave.

Both recruiters and advisors, Admissions Representatives assist qualified potential students through the admissions process in an efficient, professional and supportive manner. They set appointments, conduct in‑depth interviews and campus tours, and provide accurate information regarding CIV programs so that prospective students can identify the program that best meets their needs.

• Provide excellent customer service to potential students through consistent and effective outreach and follow‑up
• Make outbound calls to prospective students who have expressed an interest in attending CIV
• Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals
• Represent CIV both on and off campus to prospective students, parents and other individuals or organizations involved in the college selection process
• Attend all admissions department meetings and training sessions
• Accurately account for all inquiries and admissions activity associated with all inquiries; complete daily activity reports
• Ensure that all enrollment paperwork is completed accurately and in a timely manner
• Keep all required reports current and accurate, including information stored in CIV systems
• Adhere to a strict code of ethics and comply with all CIV policies and procedures, State and Federal laws and accrediting body regulations
• Network and build strong relationships to generate referrals
• Work collaboratively with other departments to ensure student satisfaction
• Assist in the planning and implementation of on‑campus events and programs for groups and individuals

• Bachelor’s degree preferred
• 1‑3 years of successful experience in sales, marketing, public relations, recruitment or related field strongly preferred
• 2‑3 years of related experience to include appointment setting, interviewing, relationship building, client services, commitment to follow‑up skills, coordinating programs and events, etc.
• Any equivalent combination of education and experience

• Passionate about helping others achieve their educational and career goals
• Excellent customer service skills; ability to effectively follow up and follow‑through
• Effective oral and written communication skills
• Effective computer skills and familiarity with professional use of social media
• Demonstrated ability to work effectively both independently and as part of a team

ECPI University provides a comprehensive benefits program designed to help faculty and staff stay healthy, feel supported, and maintain a work/life balance. To