Credit Controller

Elevate Your Career as a Credit Controller at Avena – Where Innovation Meets Impact!

At Avena, we’re not just another business - we’re on a mission to secure the future for our clients and the planet. As an industry leader in confidential data destruction and sustainable recycling solutions. We protect businesses, brands, and the environment. Our services range from GDPR‑compliant secure document shredding to the recycling of branded textiles, all underpinned by our commitment to zero waste to landfill.

Avena Environmental isseekinga diligent and detail‑oriented Credit Controller to support all areas of credit control and debt management. This role is critical to ensuring the company’s financial stability and future success. The ideal candidate will be confident in both telephone and written communication, capable of building strong relationships with customers while maintaining a firm and professional approach to securing outstanding payments.

As a key player in the existing finance team, you will uphold company values, collaborate with internal and external stakeholders and contribute to the overall financial health of the business.

• Credit Control and Debt Management following set processes and achieving KPIs.
• Management of debt case tracker to ensure most up to date relevant information.
• Collaboration and support colleagues business wide with credit control queries.
• Prepare for and attend weekly meetings with finance manager to discuss ongoing debt cases followed by distribution of comprehensive meeting minutes and holding colleagues to credit control process.
• Prepare for and attend bi‑weekly meetings with other department managers to discuss ongoing debt cases to seek insight and aid in resolution.

• Sending customers monthly statements.
• Providing debt reports and figures to the finance manager.
• Raising late payment fees where applicable.
• Sending letters before action.
• Management of any county court money claim cases.
• Presenting any cases to the finance manager that provide a write‑off.
• Contacting new contract customers to obtain Direct Debit mandate.
• Management and growth of existing customer direct debits.
• Management of direct debit system (GoCardless).
• Aid in month end task to ensure that financial reports are distributed within agreed SLA.
• Management of assigned CRM (Hub Spot) system pipelines to enable resolution to customer queries. Upholding first response times and resolution times in line with SLA.
• Aiding the department in other duties to cover for absences.
• Cross skilling other team members within the department to aid in cover for busier periods or absence
• Negative debtor management in line with company policy and over payment return management
• Banking cheques

• Due diligence and thoroughness; approaches duties with robustness and inquisitiveness
• Able to meet deadlines and work well under pressure
• Excellent communication skills
• Able to meet deadlines effectively
• Retains confidential information and demonstrates tact and diplomacy
• Seeks to understand the ‘bigger picture’ of working at Avena and collaborates with all stakeholders to create operational and financial efficiencies

• Exposure from within a similar role of credit control
• Relationship management skills & experience
• Intermediate knowledge of MS Excel
• Good computer literacy
• Strong numeracy skills
• Excellent verbal communication via telephone
• Excellent level of written business English language
• Good understanding of general accounting processes

• Experience of working on accounting software platform, Xero

Job Type: Full‑time, Permanent

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On‑site gym
• On‑site parking

• Credit Control: 2 years (required)

Work Location: In person