Client Svc & Prod Supt Specialist

Client Service & Product Support Specialist at ADP

In this role you will provide consistent, high‑quality tax service to ADP clients, including tax deposits and filing, and act as the front‑line advisor for issue resolution, answering questions, and providing solutions via phone, email, or chat.

• Be the Tax Expert: assist clients with tax deposits, filing, and inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver: use a breadth of expertise to resolve client issues and provide solutions.
• Build Relationships: communicate via phone, email, and chat, exceeding client expectations and maintaining the highest ethical standards.
• Leverage ADP product & services knowledge to provide solutions, and turn client input into recommendations for ADP leadership.
• Demonstrate Client Focus: troubleshoot and resolve payroll and tax issues in a timely and professional manner.

• At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
• Clear and concise communication style over the phone and in writing.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel). Excellent analytical and time‑management skills.

• At least three years of Payroll Tax experience.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups and connecting globally with diverse networks.
• Grow your career in an agile, fast‑paced environment with many advancement opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Benefit from best‑in‑class health and wellness benefits starting Day 1.
• Balance work and life with resources and flexibility.
• Focus on mental health and well‑being with supportive resources.
• Join a company committed to giving back and making a positive impact on communities.
• Receive company‑paid time off for volunteering.

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, ability, and performance.

ADP upholds the highest ethical standards and full compliance with applicable laws, encouraging honesty and respect in the workplace. For more information, visit