Financial Aid Counselor

Posting Details

Posting Details

Working Title
Financial Aid Counselor

Position Number
00486A, 00818A

Department
FINANCIAL AID

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
C Technicians

Job Description

TWO POSITIONS WILL BE FILLED FROM THIS RECRUITMENT The Financial Aid Counselor provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The Financial Aid Counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations.

Type of Recruitment

Knowledge, skills and abilities

Excellent customer service skills
Proficiency in Microsoft Office
Demonstrated ability to research, analyze, interpret, and articulate complex program regulations
Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment.

Special licenses, registration or certification
None

Education or training
None

Level and type of experience

Considerable experience in a professional setting performing duties related to those described in this position (e.g. student services, compliance, file review)

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Working experience within a college financial aid office.
Working knowledge of financial aid services and programs.

Working experience within a student information system (e.g. Banner, People Soft or a similar program)

Conditions of Employment
The Office of Financial Aid is hoping to fill TWO positions.

There will be some mandatory weekend and evening obligations as needed.

This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate.

This position is considered essential personnel and subject to working during university closings.

Annual Salary/Hourly Rate
Salary range between $ - $40,000 - $50,000

Posting Detail Information

Job

Requisition Number
S03329

Job Open To
General Public

Open Date
06/08/2026

Close Date
07/10/2026

Open Until Filled
No

Special Instructions Summary
Along with the completed application, please attach a resume and cover letter.

Criminal Background Check
The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.

Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at .

Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://(Use the "Apply for this Job" box below). or call DARS at , or DBVI at .

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.