Digital Operations Agent

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Provides assistance to the Company's customers; communicates with customers and their representatives via chat and email; acts as an impartial mediator of consumer issue resolution. Provides assistance to the Company's customers logging in to the PRA customer payment portal (); communicates with customers and their representatives via chat and email to resolve the customer's login issue. Assists in securing payments from PRA Customers and assists customers with PRA's online payment system by performing the following duties.

• Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.
• Confer with customers through the PRA website to determine the reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s).
• Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.
• Record information about the financial status of customers and the status of collection efforts using automated collections software.
• Obtain and review appropriate correspondence and documents, both paper and electronic, that pertain to the account.
• Works directly with customers when necessary to investigate and resolve questions, issues or complaints, including logging issues into
• Establish payment schedules and grant extensions of payment deadlines; determine interest to be charged on overdue amounts. If delegated settlement authority, settle accounts within authorized limits; otherwise, obtain necessary information and confer with supervisor.

• Bachelor's Degree preferred or the equivalent amount of related experience required.
• A minimum of 3-5 years of customer service experience.
• Familiarity with the Fair Debt Collection Practices Act and Fair Credit Reporting Act.
• Strong customer focus with excellent problem‑solving skills.
• Excellent writing and oral communication skills.
• Excellent organizational skills.
• Ability to handle multiple tasks efficiently.
• Works independently with little supervision.
• Highly motivated to learn new tasks and to take initiative in developing solutions.

Work is performed in an office environment with telephones, personal computers, and printers. The office is an open workspace with individual workstations. Noise levels are usually moderate. This position is a sedentary role with occasional lifting of less than 11 pounds; frequent lifting of less than 1 pound; and may require standing for less than or equal to one‑third of the day.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$16.88 – $25.34 per hour. PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location, and market position. This posted salary range is a good‑faith estimate, and PRA Group reserves the right to adjust it based on the qualifications and location of the selected candidate.

In addition to base salary, PRA may offer additional benefits such as performance‑based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401(k) match, life insurance, and other benefits to assist with the physical and mental well‑being of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state, or local law. We are a drug‑free workplace.

To qualify, applicants must be legally authorized to work in the United States and should not require sponsorship for employment visa status, now or in the future.