We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:Works with customers to assess customer needs to determine and implement individualized account resolution. Appropriately responds to customer service inquires in a manner that promotes a positive Company brand. Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), other regulatory requirements and company policies and procedures.
Key Responsibilities (other duties may be assigned):Core Collections:
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Qualifications:
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is as sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Salary Range:
$16.88 - $25.34
PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate.
In addition…
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