Job#: 3049463 Branch Specialist
Location:
Norfolk, Virginia (Onsite)
We are seeking a Branch Operations Specialist to manage day-to-day operations and provide exceptional member service in a high-volume, schedule-driven environment. This role has a strong focus on teller-line operations, ensuring the accurate and efficient handling of financial transactions and providing information regarding financial products and services.
Key Responsibilities- Respond to in-person member inquiries and requests promptly within a structured operation.
- Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
- Protect and verify the identity of members, reviewing account information for alerts and irregularities.
- Act and respond to situations or patterns of activity indicating potential fraud or abuse.
- Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
- Identify and recommend additional products and services to meet member needs.
- Maintain compliance with all policies and procedures while supporting a positive member interaction experience.
- Perform other duties as assigned.
Experience:
Experience with cash-handling in a fast-paced environment is required.
- Proficiency with computers, banking software, and the ability to navigate multiple screens.
- Ability to multi-task effectively in a fast-paced, customer-facing environment.
- Strong organizational, planning, and time management skills.
- Effective verbal and written communication and active listening skills.
- Ability to resolve member/customer issues professionally and tactfully.
- Demonstrated initiative, sound judgment, and decision-making skills.
- Ability to work independently and collaboratively in a team setting.
- Basic mathematical skills for accurate calculations.
- Ability to build rapport and maintain positive relationships with members.
- Experience in customer service, preferably in banking or a financial institution.
Availability to work is expected Monday through Friday between 8:00 AM and 6:00 PM, and on Saturdays between 8:00 AM and 3:30 PM, to support consistent staffing and operational coverage.
Benefits- medical
- dental
- vision
- life
- disability
- other insurance plans that offer an optional layer of financial protection
- ESPP (employee stock purchase program)
- 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
- HSA (Health Savings Account on the HDHP plan)
- Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions
- corporate discount savings program and other discounts
- on-demand training program
- certification prep
- library of technical and leadership courses/books/seminars once you have 6+ months of tenure
- certification discounts and other perks to associations that include CompTIA and IIBA
- dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach
- full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status,…
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