Patient Experience Coordinator - 5-star customer service no weekends

Patient Experience Coordinator - 5-star customer service - full benefits, no weekends

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to patients across 18 states and 80 markets. Based in St. Louis, Missouri, more than 650 affiliated practice locations deliver services that span the eye‑care continuum.

• Manage the flow of our clinic, safeguarding patient needs and concerns.
• Communicate with the Clinic Manager and Team Leads regarding delays that may inconvenience patients and keep patients informed.
• Facilitate assistance with scheduled appointments, miscommunications, or any items outside the normal day‑to‑day flow that require approval.
• Resolve any patient issue relating to appointments, time frames, or communications with staff and departments.
• Receive all guests and minimize interruptions that may delay doctors from seeing patients.
• Spearhead the Virginia Eye Consultant’s Concierge Service with the Director of Patient Experience, providing personalized amenities for time‑critical patients.
• Coordinate events with the CEO and Director of Patient Experience, internally and within the community, to advance the practice and serve our patient base.
• Keep all satellite locations stocked with supplies and brochures and oversee inventory.
• Travel to all satellite locations to ensure the 5‑star culture is observed and assist with daily operational issues.
• Assist staff and patients with transportation, hotels, hearing‑impaired appointments, and communications with surgery and administrative departments.
• Oversee staff in greeting patients, anticipating needs, providing a fond farewell, and training staff by example.

• Reliable transportation for multiple work locations.
• Ability to work weekends when applicable.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Adaptable and open to change.
• Creates a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet business needs.
• Professional courtesy when interacting with all levels of employees.

• High school diploma or GED; or one‑year related experience and/or training; or an equivalent combination of education and experience.

• Regular use of hands to handle or feel; frequent standing, walking, and sitting.
• Fre/About lifting/moving objects up to 10 pounds, occasionally up to 25 pounds.
• Vision required: close vision, color vision, peripheral vision, depth perception, and focus adjustment.

• Full benefits package – Medical, Vision, Dental and Life Insurance
• 401(k) with employer matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive base pay

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Medical Practices

You may contact the recruiter at (636) 227‑2600 for assistance. Please do not contact the office directly – only resumes submitted through this website will be considered.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.