Front Desk Receptionist
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
The Front Desk Receptionist serves as the first point of contact for individuals seeking services at the 23-Hour Crisis Stabilization Program. This role is responsible for maintaining a safe, professional, and organized front‑of‑house environment while supporting intake flow, visitor management, and administrative coordination.
The receptionist plays a critical role in supporting a trauma‑informed, person‑centered environment by ensuring all clients, visitors, and community partners are greeted with professionalism, dignity, and respect.
Primary Responsibilities Front Desk & Client ReceptionGreet clients, visitors, law enforcement, EMS, and community partners professionally.
Monitor and control facility entry in accordance with safety protocols.
Notify clinical staff of client arrivals and coordinate intake flow.
Maintain visitor logs and ensure proper sign‑in/sign‑out procedures.
Administrative SupportAnswer and route incoming phone calls appropriately.
Provide general program information while maintaining confidentiality.
Scan, file, and manage intake documentation.
Maintain accurate census tracking logs.
Support data entry into electronic health record (EHR) systems as assigned.
Safety & ComplianceEnsure lobby remains orderly and secure.
Immediately report safety concerns to clinical or security staff.
Follow HIPAA confidentiality guidelines at all times.
Maintain professional boundaries in a behavioral health setting.
Customer Service & Crisis SensitivityRemain calm and professional in high‑stress situations.
Demonstrate empathy and non‑judgmental communication.
Support de‑escalation efforts by promptly alerting appropriate staff.
Qualifications RequiredHigh school diploma or GED.
Minimum 1 year of front desk, administrative, or customer service experience.
Strong verbal communication and organizational skills.
Ability to work in a fast‑paced behavioral health environment.
Basic computer proficiency.
PreferredExperience in healthcare, behavioral health, or crisis settings.
Knowledge of HIPAA regulations.
Work EnvironmentThis position is located in a behavioral health crisis stabilization setting. The receptionist may encounter individuals experiencing emotional or behavioral distress and must remain composed and professional at all times.
Shifts may include holidays.
Competencies- Professional communication
- Emotional intelligence
- Situational awareness
- Confidentiality and discretion
- Team collaboration
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).