Administrative Associate

Overview

Sentara Norfolk General Hospital Ambulatory Care Clinic is hiring an Administrative Associate. The Administrative Associate is responsible for various administrative and operational tasks, providing clerical support, managing patient records, scheduling appointments, and handling patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure delivery of high‑quality care. The Associate serves as the first point of contact for patients, family members and visitors on the unit, applying excellent customer‑service skills.

Full‑time, Day Shift (Monday through Friday).

• High School Graduate or equivalent required.
• Associate or Bachelor’s Degree preferred.
• Excellent customer service preferred.
• One year of experience in a medical environment preferred.
• Completion of a healthcare‑related certificate program preferred.
• Transferable skills such as experience in a call center, customer‑service application program, or clerical work preferred.
• Bilingual preferred.

• Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long‑term, Short‑term Disability and Critical Illness plans.
• Life Insurance.
• 401(k)/403(b) with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Reimbursement for certifications and free access to complete CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Annual discretionary bonus if system and employee eligibility criteria are met.

Norfolk, VA

Sentara Health is an equal‑opportunity employer and prides itself on diversity, inclusion and belonging. The workforce reflects the communities it serves. This is a tobacco‑free environment.