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Job Description & How to Apply Below
Key Responsibilities Take ownership of complex member and client concerns from intake through resolution Serve as a central connector between Member Services and Operations to drive timely solutions Maintain a structured complaint and resolution tracking database to identify trends and recommend improvements
Required Qualifications 5+ years of experience in healthcare navigation, EAP, client services, or member advocacy Experience managing complex service situations requiring cross-functional coordination Strong organizational and documentation capabilities Ability to work independently while collaborating effectively across teams High emotional intelligence and professional maturity
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